Refund Policy
At Prevo, we strive to ensure your satisfaction with our house products and gadgets. However, if you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
1. Return Eligibility
1.1 Time Frame: You have 14 calendar days from the date of receipt to return an item. 1.2 Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
2. Non-Returnable Items
2.1 Perishable Goods: Some goods are exempt from being returned, such as perishable goods (e.g., food, flowers). 2.2 Personal Items: Personal care items, intimate goods, and sanitary products cannot be returned. 2.3 Custom Products: Custom-made products or personalized items are non-returnable.
3. Return Process
3.1 Return Request: To initiate a return, please contact us at Prevo@gmail.com with your order number, a description of the item, and the reason for the return. 3.2 Approval: We will review your return request and notify you via email whether your return has been approved or rejected. 3.3 Shipping: If your return is approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refunds
4.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. 4.2 Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies. 4.3 Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items that are returned more than 14 days after delivery).
5. Exchanges
5.1 Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Prevo@gmail.com with details and proof of the damage or defect.
6. Shipping Returns
6.1 Return Address: We will provide you with the return address once your return request is approved. 6.2 Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Late or Missing Refunds
7.1 Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. 7.2 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at Prevo@gmail.com.
8. Changes to the Return Policy
We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will be posted on this page.
9. Contact Us
If you have any questions about our Return Policy, please contact us at Prevo@gmail.com.
By making a purchase, you acknowledge that you have read, understood, and agree to our Return Policy.